Answer

The client must call our on-line assistance service at: (537)-2043449.

Hotels

• Does the hotel offer facilities for accessing Internet?
• Is it possible to request accommodation in a specific room of the hotel?
• How do I pay for the reservation?
• Is it possible to pay for my reservation upon arrival at the hotel?

Cars

• ¿Cuáles son las condiciones de las carreteras?
• ¿Es fácil encontrar un destino?
• ¿Es necesario un permiso internacional para conducir?
• ¿Existen parqueos seguros en los destinos?
• ¿Cuál es la política de multas existente?
• ¿Cómo alquilar un auto en Cuba?
• ¿Puedo elegir entre autos de cambios mecánicos y automáticos?
• ¿Es fácil abastecer de combustible, cuál es el costo?

Domestic Flights

• Which are the aircrafts used for domestic flights?

Packages

• Which are the services provided by the All Inclusive package?
• Does the All Inclusive package include international flights?
• How can I access other services?

Transfers

• At what time do they pick up at the hotel for transfers to get international flights?

Events

• Are there any discounts for persons travelling with a delegate to an event?

Incentives

• Can extra expenses incurred by the group be charged to an account? Is it possible to modify the program?
• Will Sol Caribe Tours provide assistance throughout the stay of the group even when the group is in the hotel without any activities?
• Which are the fees for inspection groups?
• Is it possible to temporarily import equipment and souvenirs for the group through Cuban customs?
• Will you cover airport tax at the departure of the group?
• Is it possible to print menus, gifts and other articles for a group or convention?

Personal Information

• What type of personal information do you require?
• What is this information used for?
• ¿With whom will you share this personal information?

Credit Cards

• Which credit cards are accepted by Solways Cuba?
• Why is my credit card number necessary?

Generals

• How can I make a reservation via telephone?
• How can I travel to Cuba from the Unites States?
• How can I change or cancel a reservation?
• Do I need to contact you for confirmation of my reservation?
• Do I need a visa to travel to Cuba?
• When is the hurricane season in Cuba?
• Are visa arrangements included in the package?