Answer

The information we require will be supplied voluntarily and will help us to identify you: name, telephone number, e-mail address. Customers are required to fill out a profile form before registering in our electronic bulletin. We guarantee that the information requested will only be used to provide the product or service you requested. This information is compiled at the moment of:

Completing the reservation.

Participating in a contest, survey or bulletin.

When contacting Solwayscuba.com.

Hotels

• Does the hotel offer facilities for accessing Internet?
• How do I pay for the reservation?
• Is it possible to request accommodation in a specific room of the hotel?
• Is it possible to pay for my reservation upon arrival at the hotel?

Cars

• ¿Cuáles son las condiciones de las carreteras?
• ¿Es fácil encontrar un destino?
• ¿Existen parqueos seguros en los destinos?
• ¿Puedo elegir entre autos de cambios mecánicos y automáticos?
• ¿Cuál es la política de multas existente?
• ¿Es necesario un permiso internacional para conducir?
• ¿Cómo alquilar un auto en Cuba?
• ¿Es fácil abastecer de combustible, cuál es el costo?

Domestic Flights

• Which are the aircrafts used for domestic flights?

Packages

• How can I access other services?
• Which are the services provided by the All Inclusive package?
• Does the All Inclusive package include international flights?

Transfers

• At what time do they pick up at the hotel for transfers to get international flights?

Events

• Are there any discounts for persons travelling with a delegate to an event?

Incentives

• Will you cover airport tax at the departure of the group?
• Is it possible to temporarily import equipment and souvenirs for the group through Cuban customs?
• Can extra expenses incurred by the group be charged to an account? Is it possible to modify the program?
• Which are the fees for inspection groups?
• Will Sol Caribe Tours provide assistance throughout the stay of the group even when the group is in the hotel without any activities?
• Is it possible to print menus, gifts and other articles for a group or convention?

Personal Information

• ¿With whom will you share this personal information?
• What is this information used for?
• What type of personal information do you require?

Credit Cards

• Why is my credit card number necessary?
• Which credit cards are accepted by Solways Cuba?

Generals

• How can I make a reservation via telephone?
• How can I travel to Cuba from the Unites States?
• Do I need to contact you for confirmation of my reservation?
• How can I change or cancel a reservation?
• When is the hurricane season in Cuba?
• Are visa arrangements included in the package?
• Do I need a visa to travel to Cuba?