Answer

3 hours before flight departure time if your flight is leaving from the same city than the one where you will be picked up. In the rest of the cases, our representative will contact you the day before the departure

Hotels

• Is it possible to request accommodation in a specific room of the hotel?
• Does the hotel offer facilities for accessing Internet?
• Is it possible to pay for my reservation upon arrival at the hotel?
• How do I pay for the reservation?

Cars

• ¿Existen parqueos seguros en los destinos?
• ¿Cuál es la política de multas existente?
• ¿Es fácil encontrar un destino?
• ¿Es necesario un permiso internacional para conducir?
• ¿Puedo elegir entre autos de cambios mecánicos y automáticos?
• ¿Cuáles son las condiciones de las carreteras?
• ¿Cómo alquilar un auto en Cuba?
• ¿Es fácil abastecer de combustible, cuál es el costo?

Domestic Flights

• Which are the aircrafts used for domestic flights?

Packages

• How can I access other services?
• Which are the services provided by the All Inclusive package?
• Does the All Inclusive package include international flights?

Transfers

• At what time do they pick up at the hotel for transfers to get international flights?

Events

• Are there any discounts for persons travelling with a delegate to an event?

Incentives

• Will you cover airport tax at the departure of the group?
• Is it possible to print menus, gifts and other articles for a group or convention?
• Can extra expenses incurred by the group be charged to an account? Is it possible to modify the program?
• Is it possible to temporarily import equipment and souvenirs for the group through Cuban customs?
• Which are the fees for inspection groups?
• Will Sol Caribe Tours provide assistance throughout the stay of the group even when the group is in the hotel without any activities?

Personal Information

• What type of personal information do you require?
• ¿With whom will you share this personal information?
• What is this information used for?

Credit Cards

• Why is my credit card number necessary?
• Which credit cards are accepted by Solways Cuba?

Generals

• How can I change or cancel a reservation?
• How can I make a reservation via telephone?
• Do I need a visa to travel to Cuba?
• When is the hurricane season in Cuba?
• How can I travel to Cuba from the Unites States?
• Are visa arrangements included in the package?
• Do I need to contact you for confirmation of my reservation?